14 Days Satisfaction Guarantee
At maktubzakka.com, we want to ensure that you are 100% happy with your purchase.
We provide 14 days satisfaction guarantee, you can return your item to us even if you doesn’t like it.
You are 100% safe with your purchase, we offer hustle free returns & refund without tricky terms without delaying response.
If your parcel missed some item:
- We will ship the item to you or arrange for a second in store pickup if the item is available.
- We will bare the shipping fee of the second shipment if applicable.
- We will refund the fee to you if the item is no longer available.
If the item was broken when you open the parcel:
- Please return the item to us, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- We will inspected if the claim is valid when received the broken item.
- We will ship the item to you or arrange for a second in store pickup if the item is available.
- We will bare the shipping fee of the second shipment if applicable.
- We will refund the fee to you if the item is no longer available.
If you doesn’t like the item you purchased, or the size doesn’t fit:
- Please return the item to us, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- You will be responsible for the shipping fee of your return. Or you may choose to bring the item to our store during opening hours.
- We will inspected if the claim is valid when received the item.
- We will provide equivalent store coupon to your account for you to purchase another new item.
Items that are not applicable for a return or refund:
- Any event ticket or virtual products
- Perishable goods such as food, flowers, newspapers or magazines
- Intimate or sanitary goods, hazardous materials, or flammable liquids or gases
- Gift cards
- Downloadable software products
- Some health and personal care items
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery
- Any item that is discounted
To complete your return, we require:
- A receipt or proof of purchase
- Item must be unused and in the same condition that you received it
- Item must also be in the original packaging
To start a claim for returns & refund:
Please contact us at [email protected]
Shipping:
- Shipping costs are non-refundable.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Late or missing refunds:
- maktubzakka.com and our payment process submit the refund immediately and make every attempt to process the refund as quickly as possible.
- Your financial institution can take up to 30 days for the refund to reflect in your bank account/card.
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].