14 Days Satisfaction Guarantee

At maktubzakka.com, we want to ensure that you are 100% happy with your purchase.

We provide 14 days satisfaction guarantee, you can return your item to us even if you doesn’t like it.

You are 100% safe with your purchase, we offer hustle free returns & refund without tricky terms without delaying response.

 

If your parcel missed some item:

1. We will ship the item to you or arrange for a second in store pickup if the item is available.
2. We will bare the shipping fee of the second shipment if applicable.
3. We will refund the fee to you if the item is no longer available.

 

If the item was broken when you open the parcel:

1. Please return the item to us, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. We will inspected if the claim is valid when received the broken item.
3. We will ship the item to you or arrange for a second in store pickup if the item is available.
4. We will bare the shipping fee of the second shipment if applicable.
5. We will refund the fee to you if the item is no longer available.

 

If you doesn’t like the item you purchased, or the size doesn’t fit:

1. Please return the item to us, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. You will be responsible for the shipping fee of your return. Or you may choose to bring the item to our store during opening hours.
3. We will inspected if the claim is valid when received the item.
4. We will provide equivalent store coupon to your account for you to purchase another new item.

 

Items that are not applicable for a return or refund:

• Any event ticket or virtual products
• Perishable goods such as food, flowers, newspapers or magazines
• Intimate or sanitary goods, hazardous materials, or flammable liquids or gases
• Gift cards
• Downloadable software products
• Some health and personal care items
• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 14 days after delivery
• Any item that is discounted

 

To complete your return, we require:

• A receipt or proof of purchase
• Item must be unused and in the same condition that you received it
• Item must also be in the original packaging

 

To start a claim for returns & refund:

Please contact us at [email protected]

 

Shipping:

• Shipping costs are non-refundable.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Late or missing refunds:

• maktubzakka.com and our payment process submit the refund immediately and make every attempt to process the refund as quickly as possible.
• Your financial institution can take up to 30 days for the refund to reflect in your bank account/card.
• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].